TERMS AND CONDITIONS

1. INTRODUCTION

Welcome to IT Plug Kenya. These Terms and Conditions ("Terms") govern your use of the website at [www.itplug254.com ("the Website") and the purchase of any products offered for sale on the Website.

IT Plug Kenya, also known as IT Plug 254, is a business registered and operating under the laws of the Republic of Kenya.

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use or access this Website.

2. DEFINITIONS

·         "IT Plug Kenya," "IT Plug 254," "we," "us," "our" refers to the business, its owners, employees, and authorized agents.

·         "User," "you," "your" refers to any person who accesses, uses, or places an order on the Website.

·         "Website" refers to the online platform accessible at [Your Website Address].

·         "Product(s)" refers to the electronic devices, computer hardware, and IT accessories sold on the Website.

·         "Agreement" refers to these Terms and Conditions.

3. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our Privacy Policy, which is available on the Website, explains how we collect, use, and protect your personal data in accordance with the Data Protection Act, 2019 of Kenya. By using this Website, you consent to our collection and use of your personal information as described in the Privacy Policy.

4. PRODUCTS AND ORDERS

4.1. Product Descriptions

We strive to ensure that all Product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content of this Website are completely accurate, complete, reliable, current, or error-free. The images of the Products on our Website are for illustrative purposes only.

4.2. Pricing and Availability

All prices are quoted in Kenya Shillings (KES) and are subject to change without prior notice. The price displayed on the Product page is the final price for the item, but does not include any delivery fees, which will be calculated and displayed at checkout. All orders are subject to availability. We reserve the right to discontinue any Product at any time.

4.3. Placing an Order

By placing an order, you warrant that you are at least 18 years old and capable of entering into a legally binding contract. The steps for placing an order are: selecting the product, adding it to your cart, proceeding to checkout, providing your shipping and billing information, and making a payment. A confirmation email will be sent to you once your order has been successfully placed. This email constitutes our acceptance of your offer to purchase.

5. PAYMENT AND DELIVERY

5.1. Payment Methods

We accept various payment methods, including but not limited to, M-PESA, debit/credit cards, bank transfers. All payments must be received in full before an order is processed and dispatched.

5.2. Delivery

We will make all reasonable efforts to deliver your order within the estimated delivery timeframes. However, please note that these are estimates and we are not liable for any delays that are beyond our control. The risk of loss or damage to the Products passes to you upon our delivery of the Products to the address you provided.

6. CANCELLATIONS, RETURNS, AND REFUNDS

6.1. Cancellations

You may cancel your order at no cost if the request is made before the order has been processed and dispatched. Once the order has been dispatched, it cannot be cancelled.

6.2. Returns and Refunds

Your rights as a consumer are protected by the Consumer Protection Act, 2012. We accept returns for defective, damaged, or incorrect Products within 7 days of delivery. To be eligible for a return, the Product must be unused and in the same condition that you received it, with its original packaging. Refunds will be processed within a reasonable timeframe and will be credited to the original payment method, unless otherwise agreed upon.

6.3. Unfair Practices

As a consumer, you have a right to be protected from any unfair practices, as outlined in the Consumer Protection Act, 2012. If you believe we have engaged in an unfair practice, you have the right to seek redress.

7. INTELLECTUAL PROPERTY

All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of IT Plug Kenya / IT Plug 254 or its content suppliers and is protected by Kenyan and international copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written permission.

8. USER CONDUCT

You agree to use the Website only for lawful purposes. You shall not engage in any activity that is unlawful or prohibited by these Terms, including but not limited to:

·         Using the Website for any fraudulent or malicious purpose.

·         Attempting to gain unauthorized access to our computer systems or the personal data of other users.

·         Interfering with the security of, or otherwise abusing, the Website.

9. DISCLAIMERS AND LIMITATION OF LIABILITY

    "As Is" Basis: The Website and all Products are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or Products included on this Website.

    Limitation of Liability: To the fullest extent permitted by law, IT Plug Kenya / IT Plug 254 shall not be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind, including but not limited to loss of profits, data, or goodwill, arising from your use of, or inability to use, the Website or the Products purchased.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless IT Plug Kenya / IT Plug 254, its directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable legal fees and costs, arising out of your breach of these Terms or your use of the Website.

11. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by the Kenyan courts.

12. CHANGES TO TERMS AND CONDITIONS

We reserve the right to update, change, or replace any part of these Terms at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

13. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

    Email: itplug254@gmail.com